Refund policy
RETURN & REFUND POLICY
Choose Your Next Adventure With Confidence
Last updated: 18 October 2026
TABLE OF CONTENTS
1. ROOFTOP TENTS
Before You Order
A rooftop tent is an important investment. Before purchasing, please check the product specifications, vehicle compatibility, and mounting requirements.
Rooftop tents are final sale. Cancellation may be possible depending on your order’s fulfillment status, but fees and carrier charges may apply.
If you have questions about a tent, compatibility, or delivery, email support@summitrooftoptents.com before ordering. We’re here to help you make an informed decision.
Cancellations
We understand that plans can change. To request a cancellation or order change, email support@summitrooftoptents.com as soon as possible with your order number.
Before Shipment Preparation
If your order has not yet been sent to the warehouse for fulfillment, we can cancel or change it without penalty. A confirmed cancellation receives a full refund.
After Your Order Is Processed & Packed
We will check whether cancellation or changes are still possible. A staging fee of $75 or 1% of your total order, whichever is greater, applies.
For an approved cancellation, this fee will be deducted from your refund. We will confirm the charges before proceeding.
After Shipment
Once your order has shipped, cancellation is not guaranteed. Contact us immediately so we can check whether the shipment can be stopped or rerouted and its return approved.
If cancellation is possible, you are responsible for the associated carrier charges, including rerouting and return freight. We will explain these charges before you authorize us to proceed. If cancellation is not possible, your order remains final sale.
Please Note
Your order may enter fulfillment before you receive a shipping confirmation. Requests received after an order is sent to the warehouse but before it is packed require confirmation of its status and any applicable charges.
A cancellation request is confirmed only when you receive written confirmation from us. Refusing delivery does not cancel your order or guarantee a refund.
Returns
We do not accept voluntary returns or exchanges on rooftop tents, even if unopened or unused. This includes changes of mind, changed travel plans, or ordering a tent that does not meet your vehicle or mounting requirements.
Damage, incorrect items, and manufacturing defects are handled separately from change-of-mind returns.
If your tent arrives damaged, incomplete, or incorrect, email support@summitrooftoptents.com immediately with your order number and photographs.
Report visible freight damage immediately, concealed freight damage no later than 2 business days after delivery, and missing or incorrect items within 48 hours of delivery. Retain all packaging and follow the inspection instructions in our Shipping Policy.
Manufacturer warranty claims are handled under the applicable manufacturer’s warranty terms. Contact us for help identifying the appropriate warranty contact.
Please do not send any item back without written authorization and return instructions.
2. PRODUCTS & ACCESSORIES
Before You Order
Please review the product specifications, sizing, compatibility, and included components before purchasing. If you need help choosing the right equipment, email support@summitrooftoptents.com.
Cancellations
To request a cancellation or order change, email support@summitrooftoptents.com as soon as possible with your order number.
Before Shipment Preparation
If your order has not yet been sent to the warehouse for fulfillment, we can cancel or change it without penalty. A confirmed cancellation receives a full refund.
After Your Order Is Processed & Packed
We will check whether cancellation or changes are still possible. A staging fee of $75 or 1% of your total order, whichever is greater, applies.
For an approved cancellation, this fee will be deducted from your refund. We will confirm the charges before proceeding.
After Shipment
Once your order has shipped, cancellation is not guaranteed. Contact us immediately so we can check whether the shipment can be stopped or rerouted and its return approved.
If cancellation is possible, you are responsible for the associated carrier charges, including rerouting and return freight. We will explain these charges before you authorize us to proceed. If cancellation is not possible, the item’s published return terms apply.
Please Note
Your order may enter fulfillment before you receive a shipping confirmation. Requests received after an order is sent to the warehouse but before it is packed require confirmation of its status and any applicable charges.
A cancellation request is confirmed only when you receive written confirmation from us. Refusing delivery does not cancel your order or guarantee a refund.
Returns
Products and accessories are final sale unless a return option is expressly stated on the product page before purchase. We do not accept change-of-mind returns or exchanges on final-sale items, even if unopened or unused.
Return options are offered only where permitted by our agreement with the applicable supplier. Where returns are available, the product page will explain:
- The return window and required product condition.
- Any applicable fees, including their dollar or percentage amounts.
- Return shipping responsibilities and any original shipping deductions.
- Whether an approved return receives a refund, exchange, or store credit.
All returns require written approval and return instructions from us before shipment. Please provide your order number or other verifiable proof of purchase when requesting a return.
Damaged, Incorrect or Defective Items
If your order arrives damaged, incomplete, or incorrect, email support@summitrooftoptents.com immediately with your order number and photographs.
For parcel deliveries, report shipment issues within 48 hours of delivery. For freight deliveries, report visible damage immediately, concealed damage no later than 2 business days after delivery, and missing or incorrect items within 48 hours of delivery. Retain all packaging and follow our Shipping Policy inspection instructions.
Manufacturer warranty claims are handled under the applicable manufacturer’s warranty terms. Contact us for help identifying the appropriate warranty contact.
Reporting an issue does not automatically authorize a return. Please wait for written instructions before sending any item back.
3. REFUNDS
Eligibility
To request a refund, email support@summitrooftoptents.com with your order number and details of your request. We will review it under this policy and confirm the outcome by email.
Refunds are available for:
- Confirmed cancellations.
- Authorized returns where expressly permitted.
- Circumstances where a refund is required by law.
Final-sale items are not eligible for change-of-mind refunds.
Refund Amount
Your approved refund may be full or partial, depending on your order’s status and the applicable terms.
Any applicable staging fees, authorized carrier charges, or other deductions disclosed before purchase will be explained in writing.
Processing
Approved refunds will be issued to your original payment method. For authorized returns, any required receipt and inspection must be completed before the refund is approved.
We will email you when your refund has been processed. Your bank or payment provider may take up to 10 business days to post the funds to your account.
If your refund has not appeared after that time, contact support@summitrooftoptents.com so we can help check its status.
Questions & Your Legal Rights
You may request a written copy of this policy by emailing support@summitrooftoptents.com.
This policy does not affect your legal rights as a customer. The shipment-reporting timeframe above does not replace applicable manufacturer warranty periods or limit rights provided by law.