Shipping policy

SHIPPING & DELIVERY

Know What to Expect Before Your Adventure Begins

Last updated: 18 October 2026

TABLE OF CONTENTS

  1. Shipping Locations & Costs
  2. Processing & Delivery Estimates
  3. Shipment Notifications & Tracking
  4. Freight Delivery & Additional Services
  5. Inspecting Your Delivery
  6. Damaged, Incorrect, Missing or Lost Shipments
  7. Address Changes & Unsuccessful Deliveries
  8. Delays & Exceptions
  9. Contact Us

1. SHIPPING LOCATIONS & COSTS

We ship within the contiguous 48 United States. We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations.

Shipping charges are displayed at checkout before you complete your purchase. Charges vary based on the products ordered and delivery destination.

For standard freight shipments, the quoted shipping charge includes:

  • Residential delivery.
  • Lift-gate service to lower your shipment from the delivery truck.
  • Curbside delivery.
  • Applicable standard carrier surcharges.

Curbside delivery does not include carrying your order into your home or garage, unpacking, assembly, installation, or special handling. Please arrange suitable help and equipment to move your purchase safely after delivery.

Additional services, address changes, missed appointments, storage, or redelivery may result in separate carrier charges, as explained below.

2. PROCESSING & DELIVERY ESTIMATES

In-stock orders typically ship within 2–4 business days after your order is placed.

After shipment, estimated transit time is 5–10 business days, depending on your location, the carrier, and delivery arrangements. Freight deliveries require an appointment, which may affect the delivery date.

Business days are Monday through Friday, excluding holidays. Processing and transit times are separate estimates, not guaranteed arrival dates.

Your order may arrive in separate shipments. Any different product-specific shipping estimate will be shown on the product page before purchase.

If we become aware of a delay affecting your order, we will contact you with updated information and any applicable options.

3. SHIPMENT NOTIFICATIONS & TRACKING

We will email your tracking information when it becomes available after fulfillment. Tracking may take time to show movement while the carrier updates its system.

For orders arranged manually, tracking and status updates may require direct confirmation from the supplier. We will share updates as they become available.

Please provide an accurate email address and telephone number at checkout so we and the carrier can reach you.

4. FREIGHT DELIVERY & ADDITIONAL SERVICES

Rooftop tents and other oversized items generally ship by freight. Smaller products and accessories generally ship by parcel carrier. Your carrier will be identified in your shipment information.

Scheduling Your Delivery

The freight carrier will contact you to arrange delivery. Please respond promptly and make sure someone is available to receive and inspect the shipment.

If your address has restricted access or requires special delivery arrangements, contact support@summitrooftoptents.com before ordering.

Special Delivery Requests

Inside delivery, special handling, and services beyond standard curbside delivery are not included in your checkout shipping charge.

Contact us before requesting additional services. We will check availability and explain any additional charges before you authorize them.

If you arrange additional services directly with the carrier, you are responsible for the charges you authorize.

5. INSPECTING YOUR DELIVERY

Please inspect your shipment promptly, even if the packaging appears undamaged. Keep all packaging, labels, and delivery paperwork until you have checked the entire order.

Visible Product Damage

Before signing for a freight delivery, inspect the shipment for visible damage.

If the product itself is visibly damaged:

  1. Take clear photographs of the product and packaging.
  2. Refuse delivery and ask the driver to record the damage and reason for refusal.
  3. Obtain a copy of the delivery paperwork and any exception or reference number.
  4. Email support@summitrooftoptents.com immediately with your order number, photographs, and delivery details.

Damaged Packaging, Product Condition Uncertain

If the packaging is damaged but you cannot tell whether the product is affected:

  1. Photograph the packaging.
  2. Ask the driver to describe the damage on the delivery receipt.
  3. Obtain an exception or reference number from the driver.
  4. Keep a copy of the delivery paperwork.
  5. Contact us immediately and inspect the product promptly.

Do not sign a receipt stating that the shipment arrived undamaged if you can see damage to the packaging or product.

Concealed Freight Damage

If you discover damage after unpacking, stop using or installing the product, retain all packaging, and photograph the issue.

Report concealed freight damage immediately and no later than 2 business days after delivery. For example, concealed damage following a Friday delivery must be reported by Tuesday, excluding holidays.

Parcel Deliveries

Inspect the package and contents promptly. Report damage, missing items, or incorrect products immediately and within 48 hours of delivery.

Prompt reporting helps preserve supplier and carrier claim options. Delayed reporting or missing documentation may affect the available resolution. These reporting instructions do not replace manufacturer warranty periods or limit your legal rights.

6. DAMAGED, INCORRECT, MISSING OR LOST SHIPMENTS

If there is a problem with your delivery, contact support@summitrooftoptents.com so we can help identify the next steps.

Please include:

  • Your order number.
  • A description of the issue.
  • Photographs of the product, packaging, and shipping label, where available.
  • Delivery paperwork and any carrier exception or reference number.

Incorrect or Incomplete Orders

Check your delivery against your order confirmation and any separate-shipment notifications.

Report incorrect or missing items immediately and within 48 hours of delivery so we can promptly notify the supplier and arrange the appropriate next steps.

Shipping Damage

We will help document the issue and coordinate with the relevant supplier or carrier. Depending on the carrier’s procedures, you may need to provide information or participate directly in the claim process.

Please do not discard packaging, arrange repairs, or send the product anywhere before receiving instructions.

Lost or Undelivered Shipments

If tracking appears stalled, shows a delivery exception, or says “delivered” but you cannot locate your order, contact us promptly.

Check around the delivery location and with anyone who may have accepted the shipment. We will help request a carrier investigation and explain the next steps as information becomes available.

Reporting an issue does not automatically authorize a return or guarantee a particular claim outcome. Any replacement, refund, or other remedy will depend on the circumstances and your applicable legal rights.

7. ADDRESS CHANGES & UNSUCCESSFUL DELIVERIES

Please check your delivery address and contact information carefully before placing your order.

Address Changes

Email support@summitrooftoptents.com immediately if you need to update your address. Changes are not guaranteed once fulfillment begins.

After shipment, address changes or rerouting may result in carrier charges. We will explain the available options and known charges before you authorize a change.

Missed Appointments, Storage & Redelivery

You are responsible for actual carrier charges resulting from:

  • Missed delivery appointments.
  • Failure to arrange or accept a scheduled delivery.
  • Customer-requested delivery holds.
  • Incorrect delivery information you provided.
  • Additional delivery attempts caused by these circumstances.

Charges may include storage, redelivery, rerouting, or return freight. Amounts vary by carrier and shipment; we will provide available cost information and supporting details.

Refused Deliveries

Refusing an undamaged shipment does not cancel your order or create a right to a refund. Our Returns & Cancellations Policy applies, and associated carrier charges may be your responsibility.

Refusing a shipment because of visible product damage is handled separately under the inspection instructions in Section 5.

We do not apply customer-caused delivery charges to issues caused by our own error.

8. DELAYS & EXCEPTIONS

Processing and delivery times are estimates. Weather, holidays, carrier disruptions, and other circumstances may affect your order’s arrival. We will share material updates as they become available.

Before Shipment

If we cannot ship within the stated timeframe, we will contact you with an updated estimate and explain your options, including any cancellation and refund rights required by law.

After Shipment

A carrier delay does not automatically qualify your order for cancellation or a refund. If your shipment is delayed or appears lost, contact support@summitrooftoptents.com so we can help investigate and explain the next steps.

9. CONTACT US

For questions about shipping, delivery arrangements, tracking, or shipment problems, email:

support@summitrooftoptents.com

Include your order number so we can help you more quickly.

Please also review our Returns & Cancellations Policy and applicable manufacturer warranty information for related guidance.

This policy does not affect your legal rights as a customer.